Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order, please follow the steps below.
1
Contact Support
Email us within 7 days of receiving your order with your order number and a brief description of the issue.
2
Quality Review
Our roasting team will review your feedback to determine if the product was damaged or defective.
3
Resolution Selection
If approved, choose between a replacement bag of a different roast or a full digital store credit.
4
Equipment Returns
For non-perishable brewing equipment, items must be returned in original packaging within 30 days for a full refund.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing